Refund Policy

Last updated: September 10, 2026

1. Overview

All subscription payments are processed by Waffo Pancake, our authorized Merchant of Record and PCI-DSS compliant payment processor. This ensures secure payment processing and compliance with financial regulations. Refund requests are handled in accordance with this policy.

2. Refund Policy (V1 - Subscription)

2.1 General Policy

Due to the immediate delivery nature of our digital services, subscription fees are generally non-refundable, except as follows.

2.2 Refundable Cases

First-Time Subscriber 7-Day Guarantee

First-time subscribers may request a full refund within 7 days of their first charge, provided usage has not exceeded 20% of the plan quota.

Duplicate Charges

Full refund for duplicate charges caused by billing errors.

Verified Service Interruption

Pro-rata refund or credit for verified service interruptions exceeding 72 hours due to our fault.

Legal Rights

Where applicable laws grant withdrawal or refund rights (e.g., EU/UK 14-day cooling-off period), such rights are preserved.

2.3 Non-Refundable Cases

  • Charges for subscription periods already used (except as in 2.2)
  • Refund requests for annual subscriptions made more than 30 days after initial purchase
  • Accounts closed due to violation of Terms of Service or Acceptable Use Policy

3. How to Request a Refund

To request a refund:

  1. Email us at refunds@truthcheck.ai with your account email and reason for refund
  2. Include your transaction ID and payment details
  3. Allow 2 business days for initial response
  4. Approved refunds are processed within 5-10 business days

4. Processing Time

Once approved, refunds are processed as follows:

  • Credit/debit card refunds: 5-10 business days to appear on your statement
  • The refund will be returned to the original payment method
  • Processing times may vary depending on your bank or card issuer

5. Billing Disputes

If you believe there is a billing error, please first contact us at billing@truthcheck.ai before contacting your bank. We commit to:

  • Responding within 2 business days
  • Resolving confirmed billing errors within 5 business days

We encourage you to contact us directly before initiating a chargeback, as most issues can be resolved quickly.

6. Chargebacks

If you dispute a charge directly with your bank or credit card company (chargeback), your TruthCheck subscription may be:

  • Suspended immediately pending investigation
  • Subject to a investigation fee
  • May result in account termination for repeated chargebacks

7. Cancellation

You can cancel your subscription at any time through:

  • Online (Recommended): Account Settings → Subscription → Cancel Subscription
  • Email: Send from your registered email to cancel@truthcheck.ai

Upon cancellation:

  • Your subscription remains active until the end of the current billing period
  • No further charges will be made
  • Account data will be retained for 90 days after cancellation

8. Contact Us

If you have questions about refunds or need assistance, please contact us:

Response Time: Within 2 business days